Returns & Refunds
Try it on at home. If it is not right, you have 30 days to send it back.
Last updated: October 23, 2026
30-day return window
You may return any unworn item within 30 days of delivery for a refund or exchange. The 30 days run from the date the carrier marks the parcel as delivered, not from the order date. Returns received after 30 days cannot be accepted.
Return conditions
To be eligible for a return, the item must be:
- Unworn, unwashed and not altered or dry-cleaned.
- Free of stains, odours, pet hair and deodorant marks.
- Returned with the original brand tags still attached.
- Packed in the original polybag or a protective bag.
- Accompanied by your order number or packing slip.
Items that cannot be returned
- Items marked Final Sale at the time of purchase.
- Items that have been worn, washed, altered or damaged after delivery.
- Gift cards.
- Returns received more than 30 days after delivery.
How to start a return
- Email support@probablyss.online within 30 days of delivery.
- Include your order number, the item(s) you are returning, and whether you want a refund or an exchange.
- We reply within one business day with a return authorization and the return address (and a prepaid label where applicable).
- Repack the item with its tags and drop the parcel off with the carrier shown on the label.
- Send us the tracking number so we can follow the parcel and process your refund without delay.
Return shipping costs
| Reason for return | Who pays return shipping |
|---|---|
| Wrong size, colour not as expected, changed mind | Customer — a flat $6.95 is deducted from the refund, or you can use your own carrier |
| Item arrived damaged, defective or incorrect | STYLE HUB — prepaid label and full refund including original shipping |
| Parcel lost in transit | STYLE HUB — replacement or full refund including original shipping |
Original shipping charges are refunded only when the return is caused by our error (damaged, defective or wrong item). For discretionary returns, the original shipping charge is non-refundable.
Refund timing
Once your return reaches our warehouse, it is inspected within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take a further 3–5 business days to post the credit. We email you at every step: when the return is received, when it is approved and when the refund is issued.
Exchanges
Need a different size or colour? Tell us when you request the return and we will reserve the replacement while your return is in transit. The first exchange per order ships free; if the replacement is out of stock we will issue a full refund instead. Exchanges are subject to availability and are processed as a new order with a $0 balance.
Damaged or defective items
Please inspect your order on arrival. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item, the tag and the packaging. We will arrange a prepaid return and send a replacement or refund in full — including the original shipping charge.
Cancellations
You can cancel an order free of charge within 2 hours of placing it, provided it has not been packed. Email us with the subject line Cancel order #XXXX. After dispatch, please use the return process above. We never charge a restocking fee.
Late or missing refunds
If more than 10 business days have passed since your refund confirmation and the money is not showing, first check your bank account and card statement, then contact your card issuer, as posting delays are common. If you still cannot locate the refund, email us and we will send you the refund transaction reference.
Contact
Returns team: support@probablyss.online · Monday to Friday, 9:00 AM – 5:00 PM ET. Please include your order number in every message.
Company: One Home Zed, LLC — 131 Continental Dr Suite 305, Newark, DE 19713, United States